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Dale Luddeke
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Press Release      
CONUS TNOSC - The U.S. Army's 2010 TNOSC of the Year

Reston, VA — September 21, 2010 — The Continental United States (CONUS) Theater Network Operations and Security Center (CTNOSC) was announced as the outstanding U.S. Army TNOSC of the year at the annual LandWarNet Conference Awards Luncheon in Tampa, Florida. CTNOSC is supported by Reston-based contractor, STG, Inc (STG). This annual competition between six worldwide Army TNOSCs is based on six major factors: 1) Availability of Communications and Computer Systems; 2) Effectiveness of Security Controls; 3) Effectiveness of Security Incident Response; 4) Effectiveness of Incident Management for Non-CND; 5) Organizational Effectiveness; and 6) Customer Satisfaction.  
CTNOSC successfully implemented ITIL best practices for incident management, problem management, change management and service level management. Asset management, availability management, configuration management and IT continuity management are in the process of being implemented.       
CTNOSC has service level agreements (SLA) in place with external Army customers and Concept of Operations published as part of our service level management process. Since implementation 3 years ago, 100 percent of the SLA customer satisfaction ratings received were classified as “good” or better (89.5 percent received the highest ranking of “excellent”).
Another major contributor to CTNOSC’s selection is its successful network management security program recently validated by DISA’s Command Cyber Readiness Inspection (CCRI) Team. Security is built into daily processes — a system of checks and balances ensure that all security patches work and no devices are missed by system administrators. The Security Team established processes and procedures that document and track discovery and correction of security vulnerabilities in the organization. The team leverages the DISA-provided Vulnerability Management System (VMS) to manage all of the enterprise’s discovered vulnerabilities. STG’s support teams have the responsibility to ensure the systems and networks they support are secure. To prepare the staff for this responsibility, all CTNOSC contractors have obtained their DoD 8570 security certifications, well ahead of the official December 31, 2010 deadline.
“STG has been providing performance-based enterprise IT support services to CTNOSC since 2007,” said Simon Lee, STG President and CEO. “We are proud to be part of the CTNOSC team that earned the prestigious U.S. Army TNOSC of the Year award.”   
About STG
Since 1986, STG has provided the U.S. government with customer-focused, performance-based solutions — using technology as an engine to drive our customers’ missions. Solutions are leveraged from our core competencies in enterprise network operations, information assurance, financial services, systems engineering and integration, software development and language services. Headquartered in Reston, Virginia, STG, with annual revenues exceeding $220 million, is one of a small percentage of U.S. companies with an SEI CMMI Maturity Level 3 rating and ISO 9001:2008 certification — ensuring repeatable processes with high-quality, low-risk results for our customers. Visit STG at