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Dale Luddeke
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Press Release      
STG Wins $9.5 Million Coast Guard Contract
STG to Continue Providing Help Desk Support Services to OSC

Reston, VA — November 1, 2007 — STG, Inc. (STG) announced today that it has won a five-year, $9.5 million award from the U.S. Coast Guard (USCG) Operations Systems Center (OSC). Under this contract, STG will provide Help Desk Support Services for proprietary software products used by the Coast Guard for its varied missions.
The OSC develops, maintains, fields and supports most USCG-unique operational applications that directly support USCG’s mission. The Customer Support Division (CSD) directly supports more than 25 of these systems and acts as a single point of contact for support on all OSC systems. For the past nine years, STG has been providing superior help desk services for the users of these mission-critical applications.
“The STG team in place at OSC exemplifies how software support service desk should operate,” said Paul Hudecek, STG Senior Vice President, Civil Agencies Sector. “We offer an experienced and highly trained group of professionals that have earned the highest accolades in the industry.”
Since 2000, STG’s help desk staff decreased the call abandonment rate by 9 percent, improved work efficiency by 15 percent and reduced the cost per ticket by 31 percent over the help desk average. Overall customer satisfaction on this contract has risen to 97 percent. STG also implemented processes and best practices that have improved efficiency and decreased costs to USCG each year. Because of these improvements, STG has been certified as a Center of Excellence for the past three years from the Purdue University and BenchmarkPortal.
“I am proud of our team and the unparalleled level of support we have provided the Coast Guard under this contract,” said Simon Lee, STG President and CEO. “We will continue to rely on our exceptional staff and proven best practices to exceed USCG expectations during the next five years.”

About STG
Since 1986, STG has provided the U.S. government with customer-focused, performance-based        solutions — using technology as an engine to drive our customers' missions. Solutions are leveraged from our core competencies in information technology, applied engineering, homeland security and scientific support. Headquartered in Reston, Virginia, STG is one of a small percentage of U.S. companies with an SEI CMMI Maturity Level 3 rating and ISO 9001:2000 certification — ensuring repeatable processes with high-quality, low-risk results for our customers. Visit STG at